TERMS & CONDITIONS (last amended 22 May 2007)
1. SALES RESTRICTION
Sales of our products are currently restricted to UK only.
2. PRICES
The prices quoted are the full UK price. On some components a tiered pricing policy is applied for example:-
Groupset prices may be discounted (i.e. less than the sum of the component prices).
Selected components, when applied to complete bike builds, may be charged at a lower price.
This policy is intended to pass on any purchasing economies to the customer and enhance value for money.
Errors and omissions are excepted and we reserve the right to revise prices without notice. If new stock ordered to satisfy a specific order is of significantly higher cost to Velomax then the customer may be advised of a price change. If advised of such a change the customer may decide whether or not to proceed with the purchase.
3. DELIVERY CHARGES
A delivery charge of £2.50 is applied to all orders, in addition the following items have a delivery supplement applied - bikes £13 ea., frames £8 ea., wheels £5 pr, home trainers £7 ea. and rims £3 ea. or where otherwise stated against specific items.
Our delivery service is provided on the basis of a separate contract from the sale of the main product or service.
4. ONLINE PAYMENT
Payments are accepted on Maestro (Switch), Solo, Electron, JCB, Mastercard, Visa, Visa Purchasing and Visa Delta. During the payment transaction you will be connected to the WorldPay secure site, WorldPay has a world-wide reputation for secure credit card transactions. We at Velomax do not receive details of your credit or debit card it stays within WorldPay.
5. DELIVERY LEAD-TIME
Our target is to have orders delivered to customers within 7 working days of receipt of your order, this is based on the assumption that the customer supplies "Alternative Delivery Instructions" when placing an order, for large or bulky items the alternative insructions should include the ability to obtain a signature. Without this information we are restricted in the range of carriers that we can use and our target is extended to 10 working days.
Deliveries of heavy or bukly packages to Northern Ireland, Isle of Man, Isle of Scilly and the Highlands and Islands of Scotland may take up to 3 days longer.
When "custom" components or builds are ordered the lead-time can be influenced by various factors, but we would aim to achieve despatch within 15 working days of order. If, prior to the commencement of work, we establish there is likely to be a significant delay over this target, we will inform you of our revised estimated lead time to enable you to make a decision on whether to proceed with the purchase.
6. DAMAGE AND SHORTAGES
Any damage to the packaging or products which is evident at the time of delivery must be advised to the carrier when signing for the package.
The customer must inform Velomax of any damage or shortages within 24hours of receipt of the package, notification must be in writing and may be sent by e-mail to admin@velomax.co.uk or by post to the address in the CONTACT US section of these Terms & Conditions.
If your delivery instructions request goods to be left unattended or where a signature of receipt cannot be obtained, then the carrier and hence Velomax cannot accept any claim for damaged or missing goods.
7. INFORMATION AND IMAGES
Our objective is to provide high quality information and images to assist you with purchase decisions, we do not however provide advice or endorse products.
Product weights are quoted wherever possible, in general this is based on manufacturers' figures which are usually quoted as a single weight for a range of sizes (e.g. a stem may be quoted as 120g but be available in sizes from 100 to 140mm). The weight information is therefore supplied to enable comparisons between products to be made and does not form part of the sales contract.
Every effort is made to keep the images and specifications updated in line with the latest products, however manufacturers are constantly implementing product improvements and changes and we will attempt to supply the latest specification available to us.
8. PRODUCT COLOURS
Where product colours are shown on this website they are intended as a broad representation only as the reproduction of images does not allow exact colour representation to be made.
On products were colour matching is offered all reasonable effort will be made to match the colour as closely as possible but the process employed is not exact and some variation may occur. Such variation does not constitute reason to cancel the contract.
9. TITLE OF GOODS
The goods shall remain the seller's property until payment has been received in full, however responsibility for the goods shall pass to the buyer on delivery. In the event of failed or incomplete financial transactions the buyer will be responsible for full payment for goods and services or the return and carriage costs of goods in new condition.
10. RETURN OF GOODS
With the exception of goods that are built to order, customers have a 7 working day cooling off period during which time goods may be returned for exchange or refund. The customer must provide written notification of the return of goods, other than warranty claims, within 7 working days of receipt. This notification may be sent by e-mail to returns@velomax.co.uk or by post to the address detailed in the CONTACT US section of these Terms and Conditions. The goods must be received by us unused and in as new condition in the original (undamaged) proprietary packaging to ensure that the products can be resold.
The customer is responsible for the cost of returning goods.
The goods must be accompanied by the delivery note number, customer's name, address and telephone number (we will need to contact you for credit card details for refunds).
If the returned goods were a part of a special offer (including tiered pricing, vouchers or incentive scheme), at our discretion, we will take account of whether the basis of that offer is still valid and adjust refund prices accordingly.
Goods built to customer specification (e.g. "custom" components or builds*) are not eligible for exchange or refund once work has commenced. * Where customers have the ability to select components for the build of a bike or hand-built wheels, this counts as a "custom" build, any build specification quoted in this website is intended to assist the customer with the selection and pricing activity and does not constitute a standard specification or stock build. For the avoidance of doubt, unless otherwise stated all bikes and hand-built wheels are "custom" build.
We will make every effort to achieve the target lead-time for "custom" items, but once work has commenced late delivery will not constitute cause for cancellation of the order.
The postal address for return of goods is shown in the CONTACT US section of these Terms & Conditions.
11. LIABILITY
Our total liability for any claim howsoever arising shall not exceed the price of the goods supplied to the customer excluding delivery.
12. PRIVACY POLICY
We collect the base information necessary to provide the products or services you request, including your name, address, telephone numbers and e-mail address. We will also keep details of products purchased and collect any other details you choose to provide to us.
The base information will be used to enable us to provide the best possible service and to check customer satisfaction. We may use your information to advise you by suitable media of new products, services, offers etc. By use of this site you are consenting to receiving such information, you may however opt out by clicking here
To assist us with business development, information on your methods of accessing this site is automatically collected and used for marketing and search engine positioning.
We do not pass your information on to third parties but in the event that we sell or dispose of this site the information may form part of the sale with safeguards regarding the use of the data being sought from the purchaser.
13. OFFER & ACCEPTANCE
Details of products or services on this site do not constitute an offer in a legal sense. When you contact us you may offer to pay for our goods or service and we are free to accept or reject that offer.
14. SEVERANCE
If any parts of this agreement are found to be unenforceable, void, illegal or invalid they shall be severed from this agreement and all the other provisions shall remain in force both as to force and effect.
15. NOTICES
All notices to be served to us shall be given in writing by pre-paid post or by email at the address detailed in the Contact Us section of these terms and conditions.
16. AMENDMENTS
This agreement cannot be amended save by our amending these terms on this page. The date of last amendment is shown next to the main TERMS & CONDITIONS heading, such amended items come into effect for all pruchases after this date. You agree it is your responsibility to check here for any changes.
17. COPYRIGHT
The site is our copyright, all material on it is either our copyright or that of the manufacturers or supplier that provided it. The site or any material on it may not be copied, distributed, licensed, or reproduced in any way whatsoever, save that you are permitted to print or download extracts from it for personal use only.
18. THE LAW THAT APPLIES
This Agreement shall be governed and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts.
19. STATUTORY RIGHTS
The Terms and Conditions of Velomax do not affect customers' statutory rights.
20. CONTACT US
The Proprietor of Velomax is Don White of 6, Leymere Close, Meriden, West Midlands, CV7 7SB. Contact numbers are, phone 01676 521516 or e-mail dwhite@velomax.co.uk (the business is not operated from a showroom and visitors can only be accommodated by appointment).
21. ACCEPTANCE OF TERMS AND CONDITIONS
Placing an order with Velomax signifies acceptance of
these Terms and Conditions.
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